Role of Visitor Management for Enhanced Visitor Experience atUNESCO World Heritage Sites:A Case Study of QutubMinar andHumayun’s Tomb

Abstract

The World Heritage Sites identified by UNESCO are popular with the tourists globally looking for Cultural Heritage Tourism experience. These heritage sites serve as powerful motivators in tourists’ journeys as their significance is universal and it transcends cultural values across the nations. In modern times, increased awareness of the popular UNESCO World Heritage Sites through publicity, word of mouth, pulls visitors to these resources and in the process increases the expectation level of prospective visitor from the site.