Food and Beverage Facilities- An Appraisal of Selected Restaurants of Haryana Tourism Resorts

Abstract

The aim of the study is to evaluate the restaurants of Haryana Tourism Resorts, situated on the National Highway-1, by modifying the guidelines of Ministry of Tourism for assessing restaurants, to find out why they are losing to smaller eating outlets despite the fact that they were first to be there. The study used survey and observation techniques.A checklist was developed with the help of guidelines given by Ministry of Tourism. The study was undertaken at restaurants of Haryana Tourism Resorts situated on NH-1 i.e. from Delhi to Ambala. The study finds that despite the fact that these restaurants are having sufficient facilities but are either underutilized or not maintained. Research surveys are never conducted regarding guest perceptions and remedial steps can only be the answer. The study provides an opportunity to recognize factors that are considered important by the resort clientele. Due to time and money constraints, the study is limited to selected resorts situated on N H- .