TY - JOUR AU - M, Anand Shankar Raja PY - 2021/08/30 Y2 - 2024/03/29 TI - Impact of Emotional Intelligence and Motivation on Job Satisfaction among “Mystery Shoppers” JF - Ushus Journal of Business Management JA - UJBM VL - 16 IS - 2 SE - DO - 10.12725/ujbm.39.3 UR - https://journals.christuniversity.in/index.php/ushus/article/view/1660 SP - 31-44 AB - <p>This research paper focuses on “Mystery Shopping”, <br>making mystery shoppers the target respondents of this <br>research study. While previous studies have taken into <br>consideration the motivational aspect, this research <br>extends the scope to consider EI and its mediation <br>between motivation and job satisfaction. Simple <br>percentage analysis has been used to analyse the <br>demographic profile of the respondents as well as an <br>Exploratory Factor Analysis (EFA) and corresponding <br>CFA. The hypothesized eleven factors of CFA (4 factors <br>for motivation, 5 factors for Emotional Intelligence and 2 <br>factors for job satisfaction) model fits the sample data <br>very well. The major rule of thumb RMSEA is .87, RMR is <br>0.30 and AGFI is .891 which has satisfied the CFA model <br>fit criteria. It is found that job satisfaction is enhanced <br>only through motivation directly rather than being <br>mediated by EI. Thus the lacking aspects have to be <br>considered by the mystery shoppers to enhance job <br>satisfaction through a well-balanced emotional state.</p> ER -