RAJU, J. K.; WALAVALKAR, D. Customer Experience Management - the Mantra for Success. Ushus Journal of Business Management, [S. l.], v. 5, n. 1, p. 1-8, 2006. DOI: 10.12725/ujbm.7.1. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1360. Acesso em: 3 may. 2024.