RAMAN, K. J.; MARCUS, A. Information Technology and Banking Sector With Reference to Customer Satisfaction. Ushus Journal of Business Management, [S. l.], v. 6, n. 2, p. 1-17, 2007. DOI: 10.12725/ujbm.11.1. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1374. Acesso em: 5 may. 2024.