ANVEKAR, S. Courier Services in India: Concerns for Effective Service Delivery. Ushus Journal of Business Management, [S. l.], v. 6, n. 2, p. 83-90, 2007. DOI: 10.12725/ujbm.11.8. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1381. Acesso em: 3 may. 2024.