BANSAL, D. S.; MALIK, D. G. An Analytical Approach to Understand Customer Relationship Management in Indian Banking Sector from the Perspective of Customers. Ushus Journal of Business Management, [S. l.], v. 14, n. 4, p. 1-15, 2015. DOI: 10.12725/ujbm.33.1. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1439. Acesso em: 30 apr. 2024.