YADAV, M. K.; RAI, D. A. K. Exploring the Relational Impact of Service Quality on Customer Satisfication. Ushus Journal of Business Management, [S. l.], v. 14, n. 4, p. 17-31, 2021. DOI: 10.12725/ujbm.33.2. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1440. Acesso em: 29 apr. 2024.