KULKARNI, P.; INAMDAR, A. Changing Contexts of Customer Service in the Social Media Era: Challenges and Opportunities for Indian e-tail Industry. Ushus Journal of Business Management, [S. l.], v. 17, n. 4, p. 1-13, 2018. DOI: 10.12725/ujbm.45.1. Disponível em: https://journals.christuniversity.in/index.php/ushus/article/view/1937. Acesso em: 3 may. 2024.