E-Commerce: Expectations and Shortfalls

  • Angshuman Hazarika


The concept of E-commerce has existed since the
inception of the internet, but it has acquired significance
in the recent years. India being one of the fastest growing
E-commerce markets in the world has no specific
legislation to protect the interests of the buyers and sellers
of goods and services over the electronic medium. The
situation is further complicated by the fact that a typical
transaction over the internet or phone needs the
involvement of many service providers including a
payment gateway, the main website, the bank or card
verification website, the security certification website and
the final service provider, which includes the shipping
agent who delivers the goods. Separate laws are required
to regulate the functioning of all these intermediaries. The
paper examines the existing provisions available for the
protection of the buyers and sellers who conduct
transactions through the electronic medium. Further, the
customer protection policies of four dominant E-
commerce websites in India being flipkart.com, irctc.co.in,
makemytrip.com and groupon.co.in are evaluated. A few
cases of consumer disputes arising over transactions
conducted over the electronic medium are also discussed.
Lastly, the paper analyses the measures which needs to be
taken to provide protection to buyers and sellers on the


Angshuman Hazarika
Third Year, BA LLB, Rajiv Gandhi National University of Law, Punjab;
How to Cite
HAZARIKA, Angshuman. E-Commerce: Expectations and Shortfalls. Christ University Law Journal, [S.l.], v. 2, n. 2, p. 59-78, dec. 2013. ISSN 2278-4322. Available at: <http://journals.christuniversity.in/index.php/culj/article/view/380>. Date accessed: 27 may 2019. doi: https://doi.org/10.12728/culj.3.4.