Process Efficiency in Wellness Sector

Abstract

The 'Wellness Sector' is an emerging sector in India. This concept is catching up the world over as this sector focuses on the maintenance of health rather than cure. The trauma involved in cure, high escalating costs and the shrinking size of families makes Wellness a better option than cure.

India is known amongst westerners for its ancient wisdom and knowledge. If we plan well, this sector can become another IT sector in terms of generating goodwill and tourist interest in our country. To enable this the industry should streamline service provision and make the process of delivery international in standards. To enable this, the industry must offer comprehensive services. Service provision must be well thought our and streamlined. Process efficiency, apart from providing good standards of customer encounters, should also aim at making the customer a life long member.