Engaging Mind Chemistry with Gamification: HR Practitioners Views


  • Veena Shenoy ISBR, Bangalore
  • Doel Bhattacharya ISBR, Bangalore




Workplace Gamification, Employee Engagement, Employee Experience


Purpose: The purpose of this study is to examine
workplace gamification in the HR process. Moreover, to
explore the impact of workplace gamification on
employee engagement and experience.
Design/ Methodology /Approach: The current study is
qualitative. The views of HR practitioners from Deloitte,
TCS, Wipro, and Continental are taken through a
telephonic and personal interview to understand
workplace gamification in the HR process. And its impact
on employee engagement and employee experience.
Findings: Workplace demographics are with changing
due to the entry of tech-savvy and hyperactive
millennials. Millennials get into an organization with
much higher expectations in terms of work, work
environment, and HR practices. Gamification is engrossed
as one of the tools for employee engagement and
employee experience. Gamification is a psychological
imperative. Playing games keeps the brain fit, reduces
stress, helps deal with cognitive overload, and also
teaches work skills and team spirit.
Practical implications: The gamification made the work
of HR practitioners easy. Creating user experience,
involving them through practice and engagement was a
challenge for HR practitioners. Now with the help of
workplace gamification, feedback and rewards are more transparent; it strengthens interpersonal relationships,
betters employee experience, and establishes friendly
Originality/Value: The paper provides insights on
gamification from HR practitioners' views. And the
application of gamification in various HR-related
processes such as recruitment, training, learning and
development, performance management, and
engagement. Hence, HR practitioners and policymakers
can take a call on implementing workplace gamification
in various HR processes, and that results in HR-related


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How to Cite

Shenoy, V., & Bhattacharya, D. (2020). Engaging Mind Chemistry with Gamification: HR Practitioners Views. Ushus Journal of Business Management, 19(4), 39-48. https://doi.org/10.12725/ujbm.53.4