Coping with Covid – 19 In New Normal - Influence of Management Measures on Employee Wellbeing in Hotels
DOI:
https://doi.org/10.12727/ajts.26.4Keywords:
Covid-19, employee wellbeing, Hotel, Management measuresAbstract
The hospitality industry is a place where there is high interaction among guests and employees. The employee should comply with protective measures against COVID-19. The management team should develop standards for employee wellbeing in hotels. This study was conducted to understand the influence of the management measures on the well-being of employees during COVID-19. Further, it aims to understand any relationship between the independent and dependent variables. Additionally, it also tries to find any significant difference between the age groups and gender categories. SPSS was used as a tool for analysis. 301 responses were collected for a nonparametric correlations test. Mann Whitney U test, univariate analysis of age variance was done to find if there is a significant difference between the variables and age group. The results show a high correlation between the working condition measures and employee wellbeing. This resulted in the acceptance of the null hypothesis.
References
Abbas, S. M., & Zhiqiang, P. L. (2020). COVID19, mental wellbeing, and work engagement. International Journal of Research in Business and Social Science (2147- 4478), 9(4), 356–365. https://doi.org/10.20525/ijrbs.v9i4.760
Agarwal, P. (2021). Shattered but smiling: Human resource management and the wellbeing of hotel employees during COVID-19. International Journal of Hospitality
Bartsch, S., Weber, E., Büttgen, M., & Huber, A. (2020). Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 Pandemic. Journal of Service Management, 32(1), 71–85. https://doi.org/10.1108/josm-05-2020-0160
Baum, T., & Hai, N. T. T. (2020). Hospitality, tourism, human rights and the impact of COVID-19. International Journal of Contemporary Hospitality Management, 32(7), 2397–2407. https://doi.org/10.1108/ijchm-03-2020-0242
Baum, T., Mooney, S. K., Robinson, R. N., & Solnet, D. (2020). COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm? International Journal of Contemporary Hospitality Management, 32(9), 2813–2829.
Cai, G., Hong, Y., Xu, L., Gao, W., Wang, K., & Chi, X. (2020). An Evaluation of Green Ryokans through a Tourism
Accommodation Survey and Customer-Satisfaction-Related CASBEE–IPA after COVID-19 Pandemic. Sustainability, 13(1), 145. https://doi.org/10.3390/su13010145
Cannito, M., & Scavarda, A. (2020). Childcare and Remote Work during the COVID-19 Pandemic. Ideal Worker Model, Parenthood and Gender Inequalities in Italy. Italian Sociological Review, 801–820. https://doi.org/10.13136/isr.v10i3S.399
Cemazar, S. A. (2020, July 13). Employee Wellbeing in the Workplace: Importance and Future Predictions. Semos Cloud.
Chaitanya Mallapur, IndiaSpend.com. (2020, April 14). India's Covid-19 lockdown may cause 38 million job losses in the travel and tourism industry. Scroll. In.
Chen, Z., Marin, G., Popp, D., & Vona, F. (2020). Green Stimulus in a Post-pandemic Recovery: The Role of Skills for a Resilient Recovery. Environmental and Resource Economics, 76(4), 901–911. https://doi.org/10.1007/s10640-020-00464-7
Dennerlein, J. T., Burke, L., Sabbath, E. L., Williams, J. A. R., Peters, S. E., Wallace, L., Karapanos, M., & Sorensen, G. (2020). An Integrative Total Worker Health Framework for Keeping Workers Safe and Healthy During the COVID-19 Pandemic. Human Factors: The Journal of the Human Factors and Ergonomics Society, 62(5), 689–696. https://doi.org/10.1177/0018720820932699
Dwomoh, G., & Luguterah, A. (2020). Hoteliers' human resource strategies for business sustainability during Covid-19 Pandemic in Ghana. A Journal of the Centre for Business & Economic Research, 14(3), 34. https://doi.org/10.24052/JBRMR/V14IS03/ART-04
Hamdan Mansour, A., Al Shibi, A. N., Khalifeh, A. H., & Hamdan Mansour, L. A. (2020). Healthcare workers' knowledge and management skills of psychosocial and mental health needs and priorities of individuals with COVID-19. Mental Health
and Social Inclusion, 24(3), 135–144. https://doi.org/10.1108/mhsi-04-2020-0022
Hennein, R., & Lowe, S. (2020). A hybrid inductive-abductive analysis of health workers' experiences and wellbeing during the COVID-19 Pandemic in the United States. PLOS ONE, 15(10), e0240646. https://doi.org/10.1371/journal.pone.0240646
ilo.org. (2009, June 15). Workplace wellbeing. Www.Ilo.Org.
Khanna, A. (2020). Impact of Migration of Labour Force due to Global COVID-19 Pandemic with Reference to India. Journal of Health Management, 22(2), 181–191. https://doi.org/10.1177/0972063420935542
Mahmud, M. S., Talukder, M. U., & Rahman, S. M. (2020). Does ‘Fear of COVID-19’ trigger future career anxiety? An empirical investigation considering depression from COVID-19 as a mediator. International Journal of Social Psychiatry, 002076402093548. https://doi.org/10.1177/0020764020935488
Napierała, T., Leśniewska-Napierała, K., & Burski, R. (2020). Impact of Geographic Distribution of COVID-19 Cases on Hotels’ Performances: Case of Polish Cities. Sustainability, 12(11), 4697. https://doi.org/10.3390/su12114697
Pásztor, J., & Bak, G. (2020). Fear of COVID-19 and its impact on holiday planning and working abroad. International Conference on Management, 169–180.
Prasad, K. B. D., Vaidya, R., & Mangipudi, M. (2020). Effect of occupational stress and remote working on psychological wellbeing of employees: an empirical analysis during covid-19 Pandemic concerning information technology industry in Hyderabad. Indian Journal of Commerce & Management Studies, 2, 1. https://doi.org/10.18843/ijcms/v11i2/01
Rosemberg, M. A. S. (2020). Health and safety considerations for hotel cleaners during Covid-19. Occupational Medicine, 70(5), 382–383. https://doi.org/10.1093/occmed/kqaa053
Rueda-Garrido, J. C., Vicente-Herrero, M. T., del Campo, M. T., Reinoso-Barbero, L., de la Hoz, R. E., Delclos, G. L., Kales, S. N., & Fernandez-Montero, A. (2020). Return to work guidelines for the COVID-19 pandemic. Occupational Medicine, 70(5), 300–305. https://doi.org/10.1093/occmed/kqaa099
Sanders, K., Nguyen, P. T., Bouckenooghe, D., Rafferty, A., & Schwarz, G. (2020). Unraveling the What and How of Organizational Communication to Employees During COVID-19 Pandemic: Adopting an Attributional Lens. The Journal of Applied Behavioral Science, 56(3), 289–293. https://doi.org/10.1177/0021886320937026
Saxena, A., & Gautam, S. S. (2020). Employee mental wellbeing amidst Covid‐19: Major stressors and distress. Journal of Public Affairs, 2552. https://doi.org/10.1002/pa.2552
Sengupta, S., & Jha, M. K. (2020). Social Policy, COVID-19 and Impoverished Migrants: Challenges and Prospects in Locked Down India. The International Journal of Community and Social Development, 2(2), 152–172. https://doi.org/10.1177/2516602620933715
Sengupta, S., & Jha, M. K. (2020). Social Policy, COVID-19 and Impoverished Migrants: Challenges and Prospects in Locked Down India. The International Journal of Community and Social Development, 2(2), 152–172.
Spinazzè, A., Cattaneo, A., & Cavallo, D. M. (2020). COVID-19 Outbreak in Italy: Protecting Worker Health and the Response of the Italian Industrial Hygienists Association. Annals of Work Exposures and Health, 64(6), 559–564. https://doi.org/10.1093/annweh/wxaa044
Tadesse, T., Alemu, T., Amogne, G., & Endazenaw, G. (2020). Predictors of Coronavirus Disease 2019 (COVID-19) Prevention Practices Using Health Belief Model Among Employees in Addis Ababa, Ethiopia, 2020. Infection and Drug Resistance, 3751–3761. https://doi.org/10.2147/IDR.S275933
Tecau, A. S., Constantin, C. P., Lixandroiu, R. C., Chitu, I. B., & Bratucu, G. (2020). Impact of the COVID-19 Crisis on Heavy Work Investment in Romania. www.Amfiteatrueconomic.Ro, 22(S14), 1049. https://doi.org/10.24818/ea/2020/s14/1049
Toscano, F., & Zappalà, S. (2020). Social Isolation and Stress as Predictors of Productivity Perception and Remote Work Satisfaction during the COVID-19 Pandemic: The Role of Concern about the Virus in a Moderated Double Mediation. Sustainability, 12(23), 9804. https://doi.org/10.3390/su12239804
Tuzovic, S., & Kabadayi, S. (2018). The influence of social distancing on employee wellbeing: a conceptual framework and research agenda. Journal of Service Management, 32(2), 145–160. https://doi.org/10.1108/josm-05-2020-0140
Verlinden, N. (2019, November 14). Employee Financial Wellness – All You Need to Know. AIHR Digital. https://www.digitalhrtech.com/employee-financial-wellness/
Williamson, V., Murphy, D., & Greenberg, N. (2020). COVID-19 and experiences of moral injury in frontline vital workers. Occupational Medicine, 70(5), 317–319. https://doi.org/10.1093/occmed/kqaa052
Working conditions. (2011). Eurofound.
Teng, Y. M., Wu, K. S., Lin, K. L., & Xu, D. (2020). Mental Health Impact of COVID-19 on Quarantine Hotel Employees in China. Risk Management and Healthcare Policy, Volume 13, 2743–2751. https://doi.org/10.2147/rmhp.s286171
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Atna Journal of Tourism Studies
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.