Proficiency of Foreign Languages: A Study of the Approved Tourist Guides of Aurangabad Region

Abstract

Human resources development for tourism industry is one of the most important issues for accelerating tourism growth. The need of human resource development is underlined by the fact that the tourism industry is a hospitality function and the qualify of service provided by the personnel engaged in the industry has direct bearing on the hospitality function. The service is provided from people to people and it directly reflects the attitude, knowledge and orientation of engaged personnel. Therefore, though the Aurangabad region has got two of the most unique and historically important World Heritage Sites of Ajanta and Ellora; the comparable visitation experience can only be achieved if the caliber of guides is in tune with the available tourism products.