Assessment and Feedback Fairness Gaps Predicting Student Advocacy Intentions in Hotel Management Programmes in India
Keywords:
Assessment fairness, feedback fairness, expectation-experience gap, advocacy intentionAbstract
This study examined assessment and feedback fairness among undergraduates in government hotel management programmes in India by comparing students’ expectations and experiences. It tested how the fairness gap predicted advocacy intention. A descriptive single cross-sectional research design was used. The sample comprised 303 undergraduate hotel management students from government colleges across India. Paired-samples t test results showed that expected fairness was significantly higher than experienced fairness, indicating a significant expectation–experience shortfall. Item-level gaps were larger for respectful evaluator conduct and perceived fairness of practical evaluation. Regression analysis revealed that the fairness gap negatively predicted advocacy intention. A robustness model showed experienced fairness as the dominant predictor of advocacy. Findings highlight assessment and feedback fairness as a salient quality dimension in hotel management education and show that fairness shortfalls are associated with weaker intentions to advocate among hotel management students.
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