Human Resource Development in Airline Industry: A Study on HRD Initiatives of Indian
Human Resource Development is a continuous process to ensure the development of employee competencies, dynamism, motivation and effectiveness in a systematic and planned way Globalization intensified the competition among tourism enterprises and resulted in the emergence of a knowledge-based economy. The knowledge -based economy utilizes the skills of the workforce to the full and prompts new ways of thinking about Human Resource Development (HRD) by organizations. Without the positive HRD activities, it would be difficult for tourism enterprises to stay alive in the fast changing world. Liberalization of the economy and its improvement towards globalization has brought in new challenges for Indian business in terms of business strategies, technology, quality concerns; cost effectiveness, management systems etc. By developing individuals and
deprived groups through various learning experiences in a definite time period, the job performance in an organization could be improved. HRD is expected to play a crucial role in airline industry to cope with the challenges of advancement in technology, changing markets, industry restructuring and more competitive domestic and international business environment. Effective management of delivery process helps to differentiate an ordinary and excellent airline. To achieve the status of an excellent airline, Indian has training facilities committed to seriously perfecting skills of their valued employees. In order to achieve its human resource development objectives, Indian Airlines (as Indian previously known to the world) established its own Management Training Centre (MTC) for executive development This paper is an attempt by the authors to analyse the HRD initiatives of our national domestic carrier, Indian to enhance the competencies of its employees. The paper also points to the need of the airline to incorporate the spirit of HRD in its day today functioning by embracing the all possible human resource systems and mechanisms to the organization.